Policies
Privacy & Security Policy
We respect your privacy. Your information will be handled in a safe, secure and responsible manner. All personal information, i.e. name, mailing address, email address, and telephone number, will be kept confidential. We are committed to ensuring the privacy of our customers. No personal information will ever be sold, traded or spammed. The personal information that you provide is used for internal purposes, such as confirming and tracking your order, statistics, informing you of our new products, services and offers, and providing you with information relating to design-ability.com. If, for any reason, you would like to be removed from our email list, please email us at contactus@design-ability.com.
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and uses of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, DesignAbility disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. DesignAbility does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. DesignAbility does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
DesignAbility shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if DesignAbility has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a DesignAbility product is mistakenly listed at an incorrect price, DesignAbility reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. DesignAbility reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DesignAbility shall issue a credit to your credit card account in the amount of the incorrect price.
Terms & Conditions
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by DesignAbility without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
DesignAbility may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to DesignAbility.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Utah, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of DesignAbility products) shall be in the state or federal courts located in Salt Lake County, Utah. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of DesignAbility products) must be commenced within one (1) year after the claim or cause of action arises. DesignAbility’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. DesignAbility may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a DesignAbility or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
DesignAbility does not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, DesignAbility is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, DesignAbility reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to DesignAbility in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless DesignAbility, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, DesignAbility may link to sites operated by third parties. However, even if the third party is affiliated with DesignAbility, DesignAbility has no control over these linked sites, all of which have separate privacy and data collection practices, independent of DesignAbility. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, DesignAbility seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Return Policy
In the event of customer "change of mind"
1. Non-personalized orders can be returned to us, at customer expense, for a full refund of the item cost. Shipping will not be refunded. The refund will be processed after we have received the returned items and can verify that it is in saleable condition.
2. Personalized orders cannot be returned for a refund. We ask customers to select colors and fonts carefully, as these are a final customer choice and cannot be changed after the stationery has been printed. We also urge customers to proof their orders very carefully as we cut and paste what is written.
In the event of customer mistake on Personalized Information
Please contact us directly to discuss your options. contactus@design-ability.com or call 801-913-0517
Proof your order carefully!
In the event of defective goods or a mistake made by DesignAbility
The defective or incorrect items will be replaced immediately and re-shipped at no charge within 48 hours. Should your order be time sensitive, or should other special conditions exist, please inform us accordingly and we will make every effort to meet your needs.
The DesignAbility Store Online Shipping Policy
Where Do We Ship
We ship ground service anywhere, see below for details.
Next Day, 2-Day, or Express orders may be placed via phone, 801-913-0517.
Shipping to Canada
Shipments to Canada do not include any customs fees, duties, brokerage fees, taxes, etc. All shipments to Canada are sent via postal service to obtain the lowest possible fees, therefore delivery times may vary from region to region. If a shipment is return due to a refusal to pay the above fees when the package is presented, the customer will be responsible for restocking charges incurred including all customs and shipping fees to return the shipment, which will be deducted from any refund to the customer. Please contact us any additional questions.
International Shipping
Shipments to countries outside the US (other than Canada) will have their delivery options evaluated on an order-by-order basis. A customer service representative will e-mail each customer the delivery methods and shipping rates available for their country. Once the customer has confirmed their choice of delivery method, the order will be shipped. Shipping estimates will not include any customs fees, duties, brokerage fees, taxes, etc. If a shipment is return due to a refusal to pay the above fees when the package is presented, the customer will be responsible for restocking charges incurred, including all customs and shipping fees to return the shipment, which will be deducted from any refund to the customer. Please call 801-913-0517 with any additional questions.
Delivery Time
When you place an order with DesignAbility, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will be sent via email. In stock merchandise typically is delivered to homes in 3-5 business days. Delivery times for shipments outside the continental US may vary. Large orders may take longer if reprinting is necessary.
We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including: your destination address, how quickly we can obtain and assemble items for shipment, and whether you have requested that we minimize the number of shipments or ship items as they become available.
Our estimated shipping dates are always a range of dates. It is entirely possible for an item that has not shipped by the beginning of the date range to still arrive within our stated delivery estimate.
We calculate delivery estimates by taking our estimated shipping dates and adding the time it takes a package to travel from our facilities to your destination address.